Terms and Conditions

Effective from 21.05.2024

Welcome to https://searchanalytics.ai/!These Terms and Conditions (“Terms”) apply to Your access and use of Our Site and Services (as defined below). These Terms constitute a legally binding agreement entered into betweenLocal Profy LLC, a company incorporated under the laws of the United States of America (Delaware) with acompany file number 5724993 and aregistered address at 3422 Old Capitol Trail, STE 700, Wilmington, DE, USA (“Company”, “We”, “Us”, “Our”), and the individual / legal entityusing the Services (“You”, “Your”, “User”).The Company and You are known as “Party” separately or “Parties” together.The Terms are binding and must be followed by each individual / legal entity using the Services. In addition to these Terms, Your use of the Services is also governed by Our Privacy Policy.

If You accept these Terms or use the Services on behalf of a company or other legal entity, You represent and warrant that You have the authority to bind that company or other legal entity to the Terms and, in such event, “You” “Your” or “User” will refer and apply to that company or other legal entity.

PLEASE READ THESE TERMS CAREFULLY AS IT DETAILS IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS, CERTAIN RESTRICTIONS AND LIMITATIONS, AND EXCLUSIONS TO OUR LIABILITY. IT IS INTENDED TO BE A LEGALLY BINDING AGREEMENT. BY ACCESSING AND USING THE SERVICES:(1) YOU ACCEPT AND CONSENT TO THE TERMS, (2) YOU ACKNOWLEDGE THAT TERMS IS A LEGALLY BINDING AGREEMENT, (3) YOU ACKNOWLEDGE THAT YOU HAVE READ ALL OF THE FOLLOWING TERMS AND CONDITIONS AND ACCOMPANYING POLICIES, AND (4) YOU AGREE TO BE BOUND BY ALL SUCH TERMS AND CONDITIONS AND POLICIES AS A PARTY TO THIS AGREEMENT AND, IF YOU ARE AN EMPLOYEE OR AGENT, TO BIND YOUR EMPLOYER OR PRINCIPAL.

IF YOU DO NOT AGREE TO BE BOUND BY THE TERMS AND POLICIES OR ARE NOT PROPERLY AUTHORIZED TO BIND ANY LEGAL ENTITY, EMPLOYER, OR PRINCIPAL, PLEASE LEAVE THE SITE AND STOP USING THE SERVICES.

Should You have any questions or concerns regarding these Terms, please don't hesitate to reach out to Our support team for clarification using the e-mail address specified in section 24hereof.

1.CONCEPTS AND DEFINITIONS

Whenever the following capitalized terms are used, they shall be interpreted as follows, unless explicitly stated otherwise in the context of their use:

“Site”—the website of the Company,https://searchanalytics.ai, all its content and links that lead to this website.

“Services” — functionalities and tools offered by the Site, tailored for optimizing and managing SEO activities, including content analysis, backlink research, rank tracking, keyword research, competitor analysis, technical SEO audits, and innovative SEO assessments, etc.

“License” — granted the right or permission to use the Services provided by the Company on the terms and conditions set forth in the Terms.

“Content” — any information and materials posted on the Site, including but not limited to images, pictures, illustrations, graphic elements, design elements, texts, logos, and other intellectual property rights that are the exclusive property of the Company or have been lawfully published by it.

“Account” — electronic service made available to the User by the Site, identified by the email address (Login) and Password, entered by the User, resources collected by the Site's IT system and allowing the User to use additional functionalities / Services (i.e. viewing Orders, etc.).

“Login” — the User's email address provided within the Site during Account creation.

“Password” — an alphanumeric string required to authorize access to the Account, set by the User when creating an Account.

“Order” — a formal request made by a User to subscribe to Services provided by the Site, typically subject to payment terms and conditions specified by the Company.

“Subscription” — a time-limited, fee-based arrangement, granting the User access to specific features or functionalities of the Services during the agreed-upon subscription period.

2.ACCESS TO THE SITE AND SERVICES

2.1.Right to use the Site and its Services.Access to the Site is provided on a voluntary and free-of-charge basis. The Services offered by the Company on the Site are provided on a Subscription basis, subject to the terms hereof.

Subject to Your compliance with these Terms and applicable laws, the Company grants You a limited, non-exclusive, non-sub-licensable, revocable, non-transferable limited License to receive, access and use the Services for Your internal personal and/or business purposes. This License allows You to use the Services within the scope defined and limited by the Terms, and it does not allow You to reproduce, duplicate, copy, modify, sell, or otherwise exploit any portion of the Services without the prior express written consent of the Company. All rights not expressly granted in these Terms are reserved by the Company

2.2.Eligibility. Access to and use of Our Services are contingent upon meeting certain eligibility criteria outlined in this clause. By accessing or using Our Services, You affirm that You meet the following eligibility requirements:

Acceptance of Terms: By accessing or using Our Services, You acknowledge and agree to abide by these Terms and any other policies or guidelines referenced herein. If You do not agree with any provision of these Terms, You may not access or use Our Services.
Age requirement: You must be at least 18 years old or the age of legal majority in Your jurisdiction to access or use Our Services. If You are under the age of 18 (or the age of legal majority), You may only use Our Services under the supervision of a parent or legal guardian who agrees to be bound by these Terms on Your behalf.
Authorized use: if You are using the Services on behalf of a legal entity, You must be an authorized representative of the entity with the legal authority to bind the entity to these Terms. The entity must be duly incorporated or otherwise legally established in accordance with the laws of its jurisdiction.
Account responsibility: You are solely responsible for maintaining the confidentiality of Your Account credentials and for all activities that occur under Your Account.
Compliance with laws: You must comply with all applicable laws, rules, and regulations governing Your use of Our Services, including, but not limited to, those related to privacy, data protection, intellectual property, and online conduct.
Restricted activities: You are prohibited from engaging in any activities that violate these Terms, infringe upon the rights of others, or are unlawful, fraudulent, or abusive in nature.
Prohibited Users: You are not permitted to access or use Our Services if You have been previously banned or suspended from using Our Services or if You are located in a country or region that is subject to trade sanctions or other restrictions imposed by applicable laws or regulations.

Failure to meet any of these eligibility requirements may result in the termination or suspension of Your access to Our Services. We reserve the right to verify Your eligibility at any time and to take appropriate action, including but not limited to requesting additional information or documentation, to ensure compliance with these requirements.

3. ACCOUNT REGISTRATION

3.1.Registration on the Site is voluntary. However, Account registration is a mandatory condition for Users to be able to obtain a Subscription and access the Services.

3.2.Only an individual with the appropriate legal capacity, a legal entity, or a separate subdivision may be the owner of an Account. In the case of legal entities and separate subdivisions, only the authorized person acting on their behalf can create an Account and perform any actions on the Site. The Site provides Users with the option to establish Accounts tailored to their specific needs. Individuals can create personal Accounts designed for personal use, while legal entities and separate subdivisions have the alternative to set up corporate Accounts, catering to their organizational requirements.

3.3.To register a personal Account, Users are required:

a. to fill out the form available on the Site and provide the required data, including Your full name, e-mail address, and set a Password (the Password should meet the specified criteria for security purposes);

b. to familiarize Yourself with the terms of the Privacy Policy and the Terms, accepting their terms and conditions. This is done by ticking the appropriate checkbox indicating acceptance of these policies;

c.verify the specified e-mail address by following the confirmation link sent by e-mail after submitting the registration form.

3.4.To register a corporate Account, the User shall:

a. select the option of registering on behalf of a company in the registration form and fill in the required data, namely: e-mail address, full name of the representative registering the Account, company name, number of employees, monthly budget, phone number, and set a Password (the Password should meet the specified criteria for security purposes);

b. familiarize Yourself with the terms of the Privacy Policy and the Terms, accepting their terms and conditions. This is done by ticking the appropriate checkbox indicating acceptance of these policies;

c.verify the specified e-mail address by following the confirmation link sent by e-mail after submitting the registration form.

3.5.The registration data must be provided in full and correctly, and the User is obliged to always keep the registration data up to date. Certain categories of data may be optional, providing Users with the flexibility to choose whether to provide additional information beyond the required fields.

3.6.The registration process will be considered complete when the User clicks on the confirmation link or button contained within the email received. Until confirmation is received, access to certain features or Services of the Site may be limited.

3.7.While registering a personal Account on the Site, the User certifies that:

He/she will use the personal Account solely for lawful purposes and in accordance with the Terms specified by the Site.
He / she acknowledges and agrees that any actions taken using his / her personal Account are User’s responsibility and may have legal consequences.
He / she will not engage in any unauthorized or unlawful activities on the Site.
He / she consents to the transfer of his / her Personal Data to third parties (including foreign entities involved in personal data relationships), its processing, storage, transfer, and use for the purposes and under the conditions defined by the Privacy Policy.

3.8.While registering a corporate Account on the Site, the User certifies that:

He / she has the authority and empowered to act on behalf of the company and register a corporate Account.
He / she will use the corporate Account solely for legitimate business purposes related to the activities of the company and will not engage in any unauthorized or unlawful activities on the Site.
He / she acknowledges that any actions taken using the corporate Account are legally binding on the company and accept responsibility for such actions.
He / she acknowledges that the Company reserves the right to verify the information provided during registration and may require additional documentation or proof of authorization before activating the corporate Account for use on the Site.
He / she will keep the login credentials associated with the corporate Account confidential and will not share them with unauthorized individuals.

3.9.To the extent available, the User shall be entitled to create multiple Accounts. Each User’s Account shall be provided with individual access credentials.The Site imposes limitations on the creation of Accounts, stipulating that each User may only create one Account using a unique email address. Registering multiple Accounts with the same email address is strictly prohibited. Any attempt to register a new Account using the same email address associated with an existing Account will be considered a violation of these Terms and is not allowed.

4.ACCOUNT MANAGEMENT

4.1.Once Your Account is registered, You can log in to it by entering Your Login along with Your Password that were provided during enrollment.

4.2.The duration of the Account shall be indefinite, provided that it is not deleted upon User's request or forcibly removed by the Company due to a breach of the Terms.

4.3.Users are responsible for ensuring that their Account information remains accurate and up-to-date. Any changes to personal details, company details, contact information, or other account-related information should be promptly updated within the Site.

4.4.Users are responsible for maintaining the security of their Account Logins and Passwords. Passwords should be kept confidential and not shared with third parties. If Users suspect unauthorized access to their Account or compromise of their Login and/or Password, they should immediately reset their Password and notify the Company.

4.5. Users may have the option to link or integrate their Account with third-party services or applications, such as analytics tools, or productivity software.

5. ORDERING SERVICES AND THEIR PROVISION

5.1.Upon having a registered Account, the User may submit an Order to the Company for the purchase of Services. The Order shall specify the desired Services, quantity, and any other relevant details as required by the Company.

5.2.The Company reserves the right to accept or reject any Order placed by the User at its sole discretion. Acceptance of an Order shall be confirmed by the Company through an acknowledgment sent to the User's registered email address.

5.3.Upon acceptance of the Order, the Company shall generate an invoice for the Subscription of the chosen duration of Services. The invoice shall include details such as the Subscription period, pricing, and payment instructions.

5.4.Upon receipt of the full payment for the invoice, as specified by the Company, the User's Subscription shall be deemed activated. Activation of the Subscription grants the User access to the Services available on the Site.

5.5.The timeframe for the delivery of Services may vary depending on the nature of the selected Service and the complexity of the analysis involved. The Company shall make reasonable efforts to provide the results of the Services within a timely manner. However, the User acknowledges that the delivery timeframe may extend up to 24 (twenty-four) hours from the initiation of the Service, particularly for comprehensive analyses or data processing tasks.

6.UPDATES TO THE SERVICES

6.1.The Company reserves the right to modify, add, or remove features, content, or Services within the Site without prior notice.

6.2.The Company reserves the right to address and rectify bugs and issues within the Site. In the course of bug fixing and Site maintenance, the Company may temporarily restrict or modify certain functionalities of the Services. The duration of such limitations will be determined by the Company based on the time required for necessary corrections and bug fixes.

6.3.Users acknowledge and accept that the Company bears no obligation to provide advance notice regarding such modifications, and that continued utilization of the Services post-update constitutes implicit consent to the Terms.

6.4.The Company welcomes User feedback regarding updates to the Services. Users are encouraged to provide feedback, suggestions, or report any issues encountered following an update to help improve the overall quality and performance of the Services. The Company is committed to continuously improving its Services based on User feedback, technological advancements, and industry best practices to ensure optimal functionality and user satisfaction.

7. SUBSCRIPTIONS AND PAYMENT TERMS

7.1.Access to the Services under the Subscription model entails recurring payments made at regular intervals, such as monthly or annually, in exchange for continued access to the specified features or functionalities of the Services.

7.2.Payment for the Subscription shall be made to the Company's designated bank account, as specified in the invoice issued based on the Order.

7.3.The cost of the Subscription shall be determined based on the details outlined in the User's Order. The Company reserves the right to review and adjust the Subscription cost periodically or in response to changes in the User's requirements or Orders.

7.4.Users who have paid for a specific duration will not be subject to revised pricing until the commencement of a new Subscription period. However, the Company reserves the right to adjust the Subscription pricing at any time, with or without notice, and such revisions shall apply to future Subscription periods.

7.5.The Subscription shall automatically terminate upon the expiration of its term if the User fails to renew the Subscription by making the required payment for a subsequent term. In such cases, the User's access to the Services shall be suspended, and the Company shall have no obligation to provide further access to the Services until the Subscription is renewed and payment is received.

7.7.All transactions will be conducted in the currency specified in the invoice. Users bear responsibility for any currency conversion fees or charges that may be imposed by their financial institutions. In the case of international transactions, currency exchange rates may impact the final cost of the Subscription. Users are encouraged to familiarize themselves with any associated currency conversion fees that may apply.

7.8.Payment processing is handled by Your bank or third-party payment services. We do not store or have access to Your bank card details. However, We cannot guarantee the security or performance of the payment by Your bank or third-party payment services, and We disclaim all liability for any issues arising from their services, including but not limited to processing delays, errors, or security breaches.

7.9. Fees are exclusive of taxes, duties, levies, tariffs, and other governmental charges (collectively, “Taxes”), and You are responsible for all Taxes resulting from these Terms or Your use of the Services.

7.10.In the event You are required by law to deduct and withhold any Taxes on amounts payable under these Terms, any amounts required to be withheld will be promptly deducted and timely remitted by You on behalf of the Company to the appropriate taxation authority, and You agree that You will provide the Company with copies of all necessary documents (including, but not limited to tax receipts received from the applicable tax authority). If You are required to withhold any tax for payments due, You shall gross up Your payments to the Company so that the Company receives the amount due in full, free of any deductions.

7.11.The Company is not obligated to issue tax invoices or similar documentation related to taxes. Any tax-related documentation required for accounting or compliance purposes is the sole responsibility of the User. Users are advised to consult with their tax advisors or relevant authorities regarding the collection, reporting, and remittance of any taxes associated with the Services. The Company shall not be liable for any damages, losses, or penalties incurred by the User as a result of their failure to comply with tax laws or regulations.

8. CANCELLATION TERMS

8.1.To avoid automatic renewal of the Subscription and subsequent charges, the User must initiate the cancellation procedure at least 1 (one) month before the end of the relevant Subscription period. To initiate the cancellation process, users must follow the designated procedure provided within their account settings or contact customer support for assistance.

8.2.In the event that the User decides to cancel the Subscription, this action signifies the discontinuation of automatic renewal. However, the User will retain access to the Services under the Subscription for the remaining duration until the conclusion of the paid Subscription period.

8.3.User expressly acknowledges and agree that, by not canceling the Subscription within the stipulated timeframe, it authorizes the automatic renewal of the Subscription for the selected period. User further acknowledges that charges associated with renewal will be applied.

8.4.The Company does not offer partial refunds for unused portions of Subscription periods in case of its early cancellation. Users will continue to have access to the Services for the duration of the current billing cycle, regardless of the cancellation date.

9. REFUND TERMS

9.1.The User possesses the entitlement to seek a refund of the full amount for the Subscription within a period of 7 (seven) days from the date of purchase of Subscription, subject to the conditions outlined in the Terms. Post the conclusion of this stipulated duration, the funds remitted for the Subscription shall not be subject to reimbursement by the Company.

9.2.Users seeking a refund must submit a request to the Company's customer support team using the contact details available on the Site or through online support.

9.3.Approved refunds will be processed promptly using the original payment method, unless otherwise agreed upon by the Company and the User.

9.4.Following the Company's decision to grant a refund, the User acknowledges that the relevant Subscription and access to the Services will be immediately revoked.

9.5.The User understands that certain payment methods or financial institutions may impose fees for processing transactions, including refunds. These fees are beyond the control of the Company and will be deducted from the refund amount, resulting in a difference between the original Subscription fee and the refunded amount. By initiating a refund request, the User accepts full responsibility for any additional charges or fees imposed by banks or payment systems and agrees that the Company shall not be liable for such fees or any discrepancies in the refunded amount.

9.6.The Company is committed to processing refunds in a timely manner to ensure prompt resolution for Users. However, the final timelines for refund processing may vary depending on the processing times of banking institutions or payment systems. Users are encouraged to cooperate with the Company and provide any necessary assistance or information required to facilitate the refund process efficiently. Timely responses to communication from the Company will help expedite the resolution of refund requests.

10. ACCEPTABLE USE

10.1.As a condition of Your use of the Services, and without limiting Your other obligations under these Terms, You agree to comply with the restrictions and rules set forth in this section as well as any additional restrictions or rules set forth in the Terms and Services itself.

10.2.You acknowledge that You will not under any circumstances:

take any actions that cause or may cause an unreasonable or disproportionate load on the Site’s infrastructure;
interfere or attempt to interfere with the proper operation of the Site;
use manual and/or automatic software, devices or other processes to “scan” or “encrypt” the Site;
use software viruses or any other computer codes, files or programs that are designed or intended to disrupt, damage, limit or interfere with the operation of any software, hardware or telecommunications equipment, as well as to damage or gain unauthorized access to any system, data of the Site and/or the Services;
institute, assist or become involved in any type of attack, including without limitation distribution of a virus, denial of services attacks upon the Services, or other attempts to disrupt the Services or any other person’s use or enjoyment of the Services;
use the Services for phishing and fraud;
modify, adapt, sublicense, translate, sell, reverse engineer, decompile or disassemble any part of the Site or otherwise attempt to obtain any source code or basic ideas or algorithms of any part of the Site;
use any intelligent systems, robots, scrapers or other similar data gathering tools;
bypass or attempt to bypass any security or password protection on the Site, access the Services in any way other than through the interface provided and authorized by the Company;
use automation software, bots, hacks, mods or any unauthorized third party software designed to modify or interfere with the Services without Company’s express written consent, modify or cause to be modified any files that are a part of the Services or the Site;
menace, threaten, defraud or harass any person (including other Users) or cause damage or injury to any person or property;
use or attempt to use the Services to upload, download, stream, transmit, copy or store any information, data, or materials, or engage or assist in any activity that may: (i) infringe the intellectual property rights or other rights of any third party; (ii) contain any unlawful, harmful, threatening, abusive, defamatory or otherwise objectionable material of any kind, (iii) harm or attempt to harm others; (iv) have the potential to incite or produce conduct that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, libelous, vulgar, obscene, invasive of another’s privacy, hateful, or racially, ethnically, religiously or sexually discriminatory or otherwise objectionable; (v) assist any fraud, deception, or theft;
use improperly Our support services, including without limitation submission of false reports of abuse or misconduct by any party;
attempt to probe, scan, or test the vulnerability of the Site, or any associated system or network, or breach security or authentication measures without proper authorization;
otherwise infringe the Terms, requirements of laws and regulations, rights and freedoms of third parties.

10.3.Any use of the Services in breach of these Terms is strictly prohibited, can result in the immediate revocation of Your limited License under clause 2.1 hereof and may subject You to liability for violations of law.

10.4.The Company retains the sole right to ascertain what behavior it deems to contravene the rules of use or deviate from the intent or essence of these Terms or the Services itself. The Company holds the authority to undertake actions in response, including but not limited to, the termination of the User’s Account, access and the prohibition of the use of the Services, either entirely or partially without prior notice to the User.

11.INTELLECTUAL PROPERTY

11.1.Ownership.You acknowledge and agree that the right to access the Site and use the Services and its elements is licensed. The User does not acquire ownership of the Services and its results, but only the right to use it in accordance with the Terms. All other rights, particularly proprietary rights, copyright, and intellectual property rights to the Services, and all usage rights not expressly granted shall remain the property of the Company or the owner of the intellectual property rights of individual components of the Services, and You shall have no right, title or interest therein except as expressly set forth in the Terms.

You acknowledge and agree that the Services, and all ideas, methods, algorithms, formula, processes, and concepts used in developing or incorporated into Services, updates, and all other improvements, revisions, corrections, bug-fixes, modifications, enhancements, releases, and policy and database updates and other updates in, of, or to Site and/or Services are Our trade secrets and proprietary property, having great commercial value to Us or other individuals, rights holders who have granted Us the right to use certain components of the Services.

11.2.Intellectual property rights. The intellectual property rights to the Site, Services and its elements belong to the Company (excluding those for which exclusive intellectual property rights belong to other individuals) and are protected by the applicable legislation of the United States of America, including the norms provided for by the Copyright Law of the United States (Title 17 of the United States Code), Digital Millennium Copyright Act, the Berne Convention for the Protection of Literary and Artistic Works (Paris Act of 24. 07.1971, as amended on 02.10.1979), the Universal Copyright Convention of 1952, as well as other relevant international agreements and conventions. The list of intellectual property objects owned by the Company includes, but not limited to:

Program Code: the source code, algorithms, and programming scripts that form the foundation of the Services;
Design Elements: visual components, layout structures, stylistic choices, graphical elements, icons, logos, etc.;
Text: written content, including written materials, content of the Services and Site, guides, and manuals provided to the User for understanding, and using the Services;
Derived Works: any modifications, adaptations, or enhancements created based on the original Services, forming a derivative work;
Industrial property: inventions, utility models, industrial designs, trademarks, trade names;
Any other intellectual property objects that may constitute part of the Services and/or Site.

The use of the Services is permitted only within the framework of the functionality provided. No elements or Content posted on the Site may be used in any other way without the prior permission of the Company. All rights not expressly granted by the Terms are reserved by the Company and its licensors, and no License is granted hereunder by estoppel, implication or otherwise.

The Company owns, has licensed, or otherwise has rights to use all the intellectual property objects that appears in the Services and/or Site. Any other use not provided for in the Terms shall constitute a breach of the terms and may be grounds for bringing the violator to liability in accordance with the current legislation of the USA. Any use of the Services or the intellectual property objects placed in the Site, except in the manner permitted by the Terms, is strictly prohibited.

12.USER CONTENT AND DELIVERABLES

12.1.In order to place an Order for specific Services, Users may be required to provide information regarding their website, or other relevant data necessary for the provision of the requested Services. This may include, but is not limited to, the following details: website URL; target keywords; competitor websites; access to website analytics tools; any other information deemed necessary by the Company to fulfill the requested Services (collectively referred to as the “User Content”).

12.2.By submitting User Content and other relevant materials for the purpose of obtaining Services, the User grants the Company a non-exclusive, worldwide, perpetual, royalty-free License to use, reproduce, modify, adapt, publish, translate, and distribute such content.

12.3.The License granted herein includes, but is not limited to, the right to display User Content, perform analytics, generate reports, and conduct any other activities necessary to fulfill the obligations outlined in the Agreement. The License also encompasses the necessary actions required to operate and promote the Services, including but not limited to hosting, storing, and transmitting User Content.

12.4.Upon completion of the Services, the Company will generate a report detailing the findings, analyses, and recommendations based on the User's provided information and the Company's expertise (“Report”). The Report will include actionable insights aimed at optimizing the User's online presence and improving their search engine rankings.

12.5.The Company retains full ownership and copyright over the Report, but the User is granted a non-exclusive, non-transferable License to use the Report for internal purposes only, and for the sole purpose of improving the website's performance and search engine rankings. The User shall not use the Reports for commercial purposes or redistribute them without the Company's express permission.

12.6.Reports generated by the Company shall be considered confidential and proprietary information. The User agrees not to disclose or distribute the contents of the Report to any third parties without the prior written consent of the Company.

12.7.While the Company endeavors to ensure the accuracy and reliability of the data and analysis included in the Reports, the User acknowledges that the effectiveness of SEO strategies and recommendations may vary depending on various factors beyond the Company's control, such as changes in search engine algorithms or market conditions.

13. SUPPORT SERVICE

13.1.The Company shall provide customer support services to assist Users with inquiries, technical issues, and other support-related matters. Support services shall be accessible through the following channels:

Email support: Users may contact the Company via email at [email protected] for assistance with general inquiries, technical issues, or service-related questions.
Online chat: a live chat feature shall be available on the Site for real-time assistance and troubleshooting. Users may initiate a chat session with a support representative during designated support hours.

13.2.Customer support shall be available during regular business hours, Monday through Friday, excluding public holidays.

13.3.The Company commits to undertaking all reasonable and necessary measures to deliver timely support services. However, the specific timeframe for support resolution may vary based on factors such as issue complexity, the number of requests from other Users that are simultaneously processed by support staff, etc.

13.4.The User is expected to cooperate with the Company during the support process, providing necessary information and access to facilitate issue resolution.

13.5.The Company shall maintain a comprehensive knowledge base and help center accessible to Users via the Site. This resource shall contain FAQs, and troubleshooting guides to assist Users in resolving common issues and understanding Site features. The FAQs shall be regularly updated to reflect changes to the Site and address emerging User needs.

13.6.The Company, in providing support services, will use reasonable efforts to assist You with the problems You are experiencing but, due to the variety and complexity of possible issues, the Company may not be able to resolve Your issues. The Company shall not be held liable for any inability to fully resolve issues or for any consequential damages arising from the inability to resolve issues to Your satisfaction. Your utilization of the Company's support services constitutes acknowledgment and acceptance of the inherent limitations in issue resolution.

14. DISCLAIMER OF LIABILITY

14.1.The access to the Services is provided “AS IS”, “AS AVAILABLE”, “AS IT EXISTS”. You agree that Your use of the Services will be at Your sole risk. To the fullest extent permitted by law, We disclaim all warranties, expressed or implied, in connection with the Services and Your use thereof, including, but not limited to, warranties of merchantability and fitness for any purpose with respect to the Services, non–infringement, or as to the operation of the Site. However, the Company does its best and takes all reasonably possible technical and legal precautions to ensure the safe use of the Services by the User.

14.2.The Company makes no warranty that: (1) the Services meet or will meet the requirements and expectations of the User; (2) the Services will be available continuously, access to which will be provided quickly, reliably, and without errors; or (3) the Services will be free of any errors, omissions, interruptions, deletions, typographical errors or other defects; (4) the Services is free from any viruses or other harmful components; (5) any defects or errors in the Services will be corrected; (6) Your device meets all the requirements that will allow the Services functionality to work without any interruptions; (7) technical support will be provided effectively within the timeframe expected by the User; (8) the Services will result in any specific outcome or benefit to the User; (9) the Services will be free from defects caused by third-party products or services; (10) implementation of changes based on the results of the Reports alone may be sufficient to improve search engine performance; (11) the content of the received Reports will satisfy the User and meet their expectations; (12) support services will be provided in a timely manner and will be able to solve all problems that have arisen.

14.3.By using the Services, You agree and warrant that You: (1) have the legal capacity to use the Services and consent to comply with the Terms; (2) will refrain from actions specified in section 10 hereof; (3) will not use the Services in order to violate any applicable law or regulation.

14.4.The Company does not guarantee specific outcomes or results based on the information and recommendations provided in the Reports. The User acknowledges that the effectiveness of SEO efforts may vary and depends on factors such as website content, competition, and industry trends.

14.5.The User acknowledges and agrees that he / she / it is solely responsible for legal and financial liability for all actions using or accessing the Services. The User utilizes the Services at his / her / its sole discretion and risk, and You are thereby assuming all potential risks and liabilities associated with the Service's use, as well as any potential consequences that may impact the User, Your device, system, business results etc.

15. LIABILITY. LIMITATION OF LIABILITY

15.1.The Company and You shall be responsible for fulfilling their obligations under these Terms in accordance with the current legislation of the United States of America(Delaware).

15.2.To the fullest extent permitted by applicable law, the Company shall not be liable for (1) failure of the Services functionality to meet the User's expectations, (2) errors and malfunctions of the Services, (3) typographical errors, inaccuracies, omissions or other defects in the Services or Reports, as well as untimeliness or inaccuracy of any information contained in the Services, (4) any direct, indirect, consequential, actual or incidental damages that the Users have suffered or may suffer as a result of the temporary suspension of the Services, (5) the security of operation and content of third-party websites, links to which may be contained on the Site or Services, (6) losses or damage caused by the breach of the Terms by another User, (7) the lack of a proper Internet connection of User, which may result in difficulties for the User to access the Services, (8) any activities which may be conducted by minors without the consent of their parents or legal guardians, when such consent is legally required, (9) any misrepresentation or fraud with respect to the Services, (10) damages that may be incurred by the User who has not canceled the Subscription in a timely manner, (11) the impossibility of resolving any issues that the User has when contacting the technical support, including those that are beyond the direct influence of the Company, (12) the procedure of payment transactions, as well as currency conversion rates (if applicable), (13) the security of operation and content of third-party websites, links to which may be contained on the Site or Services, (14) the security of User Accounts, including unauthorized access, hacking, or other breaches, and disclaims liability for any resulting losses or damages, (15) the User's inability to obtain the desired results based on the received Reports.

15.3.In some jurisdictions limitations of liability are not permitted and, therefore, some of the above limits may not apply in all instances.

15.3.The User uses the Services at his / her / its own risk and is solely liable for the possible consequences of the use, including any damage and losses that such use may cause.

15.4.Neither Party will be liable for any indirect, exemplary, special or consequential damages, loss, or corruption of data or interruption or loss of business; or loss of revenues, profits, goodwill or anticipated sales or savings, even if the damages were foreseeable or a Party has been advised of the possibility of those damages.

15.5.Notwithstanding anything to the contrary contained herein, You expressly agree that:

Aggregate Liability Limitation: in the event of any and all claims arising from the use of the Services, the aggregate liability of the Company is limited to the amounts You have paid to the Company for access to and use of the Services.
Scope of Damage Limitations: the limitations of damages set forth above are material terms of the Terms and their integral part.

16. FORCE MAJEURE

16.1.The Company shall be exempt from liability for any delays, failures, or interruptions in the operation of the Services caused directly or indirectly by force majeure circumstances, such as war or hostilities, earthquake, flood, fire and other natural disasters, power outages or Internet interruptions, hardware and/or software malfunctions, virus attacks, actions of public authorities, or any other circumstances beyond Our control.

17. INDEMNIFICATION

17.1.You agree to indemnify, pay the defense costs of, and hold harmless the Company and its respective employees, officers, directors, agents, contractors, and other representatives from all claims, demands, actions, losses, liabilities, and expenses (including attorneys’ fees, costs, and expert witnesses’ fees) that arise from or in connection with (a) any claim that, if true, would constitute a breach by You of the Terms or negligence by You, (b) any act or omission by You in using the Services, (c) Your User Content. You agree to reimburse the Company on demand for any defense costs incurred by the Company and any payments made or loss suffered by the Company, whether in a court judgment or settlement, based on any matter covered by this section.

17.2.The Company reserves the right, at Your expense, to assume the exclusive defense and control of any matter for which You are required to indemnify Us and You agree to cooperate with Our defense of these claims. You agree not to settle any matter without the prior written consent of the Company. The Company will use reasonable efforts to notify You of any such claim, action, or proceeding upon becoming aware of it.

17.3.If You are prohibited by law from entering into the indemnification obligation above, then You assume, to the extent permitted by law, all liability for all claims, demands, actions, losses, liabilities, and expenses (including attorneys’ fees, costs and expert witnesses’ fees) that are the stated subject of the indemnification obligation above.

18. TERM AND TERMINATION

18.1.These Terms shall commence upon the User's acceptance of the Terms upon registration of the Account and shall remain in effect until terminated as provided herein.

18.2.WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SERVICES (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE LEGAL TERMS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SERVICES OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

18.3.If We terminate or suspend Your Account for any reason, You are prohibited from registering and creating a new Account under Your name, a fake or borrowed name, or the name of any third party, even if You may be acting on behalf of the third party. In addition to terminating or suspending Your account, We reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

18.4.If a User deletes his / her / its Account, this also counts as termination of the Terms with Us, provided that he / she / it does not continue to use the Site and its Content as a visitor.

18.5.Upon termination of these Terms, all applicable rights and access granted to You herein will automatically terminate, and You will cease any further use of the Services. However, all payment obligations outstanding at the time of termination as well as all sections of these Terms which by its nature would survive its termination shall survive the termination of these Terms. Users will not receive a (partial) refund or reimbursement of any fees already paid for Subscription(-s), unless otherwise provided by the Terms.

19. DISPUTE RESOLUTION

19.1.All disputes and differences that may arise in the course of performance of the Terms or in connection therewith shall be resolved by the Parties through negotiations. All claims shall be considered by the Company in writing and sent to the Company's e-mail address, namely: [email protected], within 30 (thirty) days from the date of sending the letter by the User.

19.2.If the Parties fail to settle disputes by negotiations, all disputes, controversy, or claims regarding any issues arising out of or related to these Terms, including the conclusion, interpretation, execution, breach, termination or invalidity thereof, shall be referred to and finally resolved by in accordance with the laws of the United States of America (Delaware).

19.3.The governing law of the Terms shall be the substantive law of the United States of America (Delaware).

20. THIRD PARTY WEBSITES

20.1.We reserve the right to post active links to websites that are not maintained by the Company. We do not verify, endorse, or have any responsibility for any such third party websites, their business practices (including, without limitation, their privacy policies), or any goods or services associated with or obtained in connection with any such website. If You visit websites through such links, You should review their privacy policies, terms of use, and other documents, as We are not responsible for the policies and practices of other companies.

20.2.These Terms govern only the Services and do not cover other websites or any corresponding content, features, and activities made available by any other company, even if URLs or hyperlinks to such websites are provided within the Services, unless specifically stated.

21. PERSONAL DATA

21.1.We may receive Your personal data during Your use of the Services, as well as when You decide to contact Us.

21.2.We recognize the importance of protecting Your personal data, which is why We have drafted a Privacy Policy. The Company collects, stores, and uses personal data in accordance with these Terms and the Privacy Policy, and takes all necessary precautions to protect the confidentiality of Users' personal data. The Company takes all necessary measures to protect the confidentiality of Users' personal data in accordance with the procedure generally used to protect this kind of information in the existing business environment.

21.3.The Company's Privacy Policy is an integral part of these Terms. We encourage You to read the Privacy Policy, and to use it to help make informed decisions.

22. CHANGES TO THE TERMS

22.1.We are constantly updating the Site and Services to provide better options and features, or for other reasons. In certain instances, it may be necessary to update or modify the Terms to reflect these and other changes (e.g., to reflect updates to Our practices and policies). Accordingly, You agree that We may at any time update or modify these Terms, as appropriate or necessary.

22.2.Modifications and updates to these Terms will be effective upon: (a) posting of a new version of the Terms on the Site, or notice, either by posting on Our Site or by email notification; and (b) Your subsequent use of Our Site or Service.

22.3.It is Your responsibility to review the Terms and the Site from time to time for any changes. Your access and continued use of the Site or Services following any modification of these Terms will signify Your assent to and acceptance of the same. If You object to any revision to the Terms, immediately discontinue use of the Site and Services and, if applicable, terminate Your Account.

23. MISCELLANEOUS PROVISIONS

23.1. Entire agreement.The Terms, Privacy Policy and other policies posted by Us on the Site constitutes the entire agreement between the Parties relating to the subject matter of the Terms and supersedes all prior or contemporaneous communications, agreements and understandings, written or oral, with respect to the subject hereof, and prevails over any conflicting or additional terms of any order, acknowledgment, or similar communication between the Parties.

23.2. Severability.If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or eliminated to the minimum extent necessary to ensure that these Terms otherwise remain in effect. Failure of the Company to enforce any part of these Terms shall not constitute a waiver of the Company's right to further enforce such or any other part of the Terms.

23.3. Notices. All notices made under or in connection with the Terms must be in writing and sent to the other Party at the address for such other Party first set out in the Terms or, in the case of the User, at the address provided by the User at the time of registering the Account.

23.4. Assignment.Company reserves the right to assign or delegate these Terms and/or the Privacy Policy, in whole or in part, to any person or entity at any time, with or without Your consent. You may not assign or delegate any rights or obligations under the Terms without Company’s prior written consent.

23.5. Waiver. Any waiver or purported waiver shall be void unless made in writing, and neither Party’s failure to exercise any of its rights under the Terms shall constitute or be deemed a waiver or forfeiture of any such rights.

24. CONTACT INFORMATION

If You have any questions, doubts, or suggestions regarding the Terms and/or the Services, You may contact Us for assistance at the following e-mail address: [email protected]